What file types can be processed on CapLinked?

When documents are uploaded to CapLinked, they undergo a process that creates an image version of the document. This makes them viewable, interactive, and searchable on the CapLinked platform. The types of files that are viewable in the web browser are as follows:

• Adobe PDF
• Microsoft Office
• Word
• Excel
• Powerpoint
• Images
• TIFF
• PNG
• JPG

​The web file viewer will display file types with the following extensions:

Microsoft Office: ".doc", ".docx", ".xls", ".xlsx", ".ppt", ".pptx"

Apache Open Office: ".ods", ".odt", ".odp"

Text formats: ".csv", ".rtf", ".txt"

Image formats: ".png", ".tif", ".tiff", ".pdf", ".jpg", ".jpeg"

Video formats: ".mp4" 

I can't view a file in my browser. Why not?

When viewing files from the files page, either as an administrator or a workspace member, you may notice that some files are not viewable in your web browser. This situation could appear in one of two ways: Still Processing or Not Viewable in the Browser

Still Processing:

The titles of files that are still processing are grayed out; hovering over them produces a tool-tip that reads "Processing (file not yet viewable in browser)." When this appears, there simply has not been sufficient time for the file to be processed by CapLinked. If this processing time exceeds 1 hour, contact support@caplinked.com with the name of the workspace and file.

Not Viewable in the Browser:

The titles of files that are grayed out; hovering over them produces a tool-tip that reads "File not viewable in browser."

• Check that the document is a file type that is viewable in the web viewer (see above).
• Confirm the page count of your file. If your file exceeds 750 pages, it will not be viewable in the browser but can be viewed upon download.

Excel Files

• If you are attempting to view an Excel file with a large number of rows/columns, your file may be translated as exceeding 750 pages. You can confirm this by opening the file in Excel and following these steps: File > Print > Pages: "All". The page count will be listed in parentheses.

Occasionally, there are Excel files that do not exceed 750 pages and are not viewable. There are several reasons this may be the case:

• The Excel file is password protected (not with DRM, but with another set of offline credentials)
• The Excel file cross-links or references another document
• The Excel file contains active links

If an Excel file is not viewable in the browser, try the following and re-upload the document.

1. Open the document in Excel.
2. Select all of the rows and columns that contain data
3. Go to File > Print Area > Set Print Area
4. Go to File > Save As.
5. Select the file format "Excel Binary Workbook (.xlsb)” and save to your computer.
6. Open the .xlsb version of the file in Excel
7. Go to File > Save As.
8. Select the file format “Excel Workbook (.xlsx)” and save to your computer.
9. Re-upload the document to CapLinked.

PDF Files

Occasionally, there are PDF files that are not viewable. There are several reasons this may be the case:

• The PDF is password protected (not with DRM, but with another set of offline credentials)
• The PDF cross-links or references another document.
• The PDF has other files attached.
• The PDF has “document extensions,” such as interactive form fields or digital signature fields.
• The PDF contains active links

If a PDF file is not viewable in the browser, try the following and re-upload the document.

 PC Users

1. Open the document in Adobe Acrobat Reader.
2. Go to File > Save As.
3. Select the file format "Adobe PDF Files" and save to your computer.
4. Re-upload the document to CapLinked

Mac Users

1. Open the document in Preview
2. Go to File > Export as PDF
3. Save file to your computer.
4. Re-upload the document to CapLinked

PowerPoint presentations converted to PDF

Occasionally, PowerPoint presentation that have been converted to PDF will not be compatible due to the size of the images in the presentation and formatting. 

If a PowerPoint presentation which you converted to PDF is not viewable in the browser, try the following and re-upload the document.

1. Save each individual slide as a PNG file (.png)
2. Combine all PNG files into 1 PDF
3. Re-upload the document to CapLinked

*Note, files must be viewable in the browser for watermarking and/or DRM to be applied upon download.