CapLinked's Q&A feature can be used by both workspace administrators and members. Q&A gives members the ability to ask questions regarding specific documents.
There are two types of Q&A posts: Questions and answers that only the original poster and workspace administrators can see, and FAQs, which are visible to all workspace members.
Asking a question (All Members):
To ask a question, open a document in the web viewer and scroll to the bottom of the page. Fill in the box and click the "Ask Question" Button.
Who can see it? Only you and the workspace administrator(s) can see the question.
Replying to questions (Admins only):
To reply to a question, navigate to the document itself, or to the Q&A tab from the navigation bar, and select "Pending" on the left. Under the question to which you'd like to reply, hit the "Reply" button and fill in your response.
Who can see it? Only you, other workspace administrator(s), and the original question-asker can see the response.
Posting to FAQ (Admins only):
To make a question and answer viewable to everyone in the workspace*, navigate to the Q&A tab, and then to "Pending", and then to the question itself. On the right hand side, click "Add to FAQ." From there, you will have the chance to modify the original question and answer before posting it as an FAQ.
Who can see it? All workspace members who have permission to view the document will be able to see corresponding questions and answers. Note also that the individual who asked the question will be anonymized to non-admins in the FAQ.
Disabling Q&A for a Workspace:
The Q&A feature can be disabled by workspace administrators at any time. Disabling the Q&A feature will remove the Q&A module from the workspace and remove the "Ask a Question" button from the bottom of every document.
To disable Q&A, go to the Overview page in the workspace> Edit Workspace > Check the box that says "Disable Q&A feature on this workspace" > Save workspace settings.
To learn how to assign admins to specific customer groups, review Q&A Assignments