When inviting members to a workspace, occasionally the invitation emails will not reach the recipient's inbox. There are several reasons that this may occur.
1. The email has been marked as spam. Depending on the invitee's individual settings, firm-wide IT settings, or other factors, automated emails from email@example.com have been sent to their spam folder. Have the invitee check their spam folder for the invite, and make sure they change any settings that will cause future emails to be categorized as spam.
2. The email was mis-typed in the permissions page. Please re-examine the email you've entered into Caplinked by going to the Permissions page and finding the invited member. If you find that the email was typed incorrectly, delete the workspace member and re-invite them with the correct email address.
3. The email was not accepted due to IT settings at the invitee's company/firm. Unfortunately, these settings are out of CapLinked's control. If the two former scenarios are not the explanation for the invite not being received, please forward instructions regarding whitelisting to the user, as detailed below.
Once the invitee receives the manual invite, the link to set one's password and gain access to a workspace will expire after 14 days. CapLinked uses this protocol to comply with various security standards, including SOC2.
If an invitee's link has expired, go to the Permissions page and click the "Remind" button next to the invitee's email, and they will receive a new link.
What can I do to ensure workspace members receive emails from CapLinked?
To ensure email deliverability, have the workspace member's firm add the following domain and IP address to your email sender whitelist:
- IP: 18.104.22.168
If the firm employs an email hyperlink scanning system (e.g. McAfee ClickProtect), add the following domains to the Allow List:
If at any time you require assistance in granting access to a workspace, please email firstname.lastname@example.org or call (888) 799-6849 ext. 2.
Also refer to How to Resend an Invite Through Personal Email